Frequently Asked Questions
Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express).
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 1 hour of placement. After that, we begin processing and can't guarantee changes. Please contact our support team ASAP.
Q: Is your site secure?
A: Absolutely. Our site uses SSL encryption to protect your information and all payment processing is handled through secure, PCI-compliant providers.
Shipping & Delivery
Q: Do you offer international shipping?
A: No. At this time we do not offer international shipping.
Q: How long does shipping take?
A: U.S. orders typically ship within 1–3 business days and arrive in 3–7 days.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link.
Returns & Exchanges
Q: What’s your return policy?
A: Returns only accepted if product delivered is a result of our error (you received an incorrect or defective item, etc.).
Q: How do I start a return?
A: Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Q: Do you offer exchanges?
A: No. Please refer to return policy above.
Products & Inventory
Q: Are your products military-grade?
A: Many of our products meet or exceed military specifications and are used by professionals. Specific certifications or standards are listed on each product page.
Q: Are your items in stock?
A: If it’s listed as available on the website, it’s in stock. For limited runs or restocks, sign up for back-in-stock notifications on the product page.
Tactical Questions
Q: Do you offer gear for law enforcement or military use?
A: Yes. We carry a wide range of technical laminates designed for tactical professionals, including plate carriers, pouches, holsters, and more.
Q: Can you recommend gear for a specific mission or use case?
A: Absolutely. Contact Us and let us know what you are looking to accomplish. Custom solutions are a possibility as well. Challenge us.
Wholesale & Custom Orders
Q: Do you offer bulk ordering options?
A: Yes. If you're ordering for a specific contract, department, agency, or unit, contact us for bulk ordering options. Our made to order email address is mtoecommerce@haartz.com.
Q: Do you offer custom piece dyed color and prints?
A: Yes. Contact us at mtoecommerce@haartz.com to learn more about MOQs and how to get your project started.